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Q What is the standard reorder lead time, and from which confirmation point does it start?
A Standard reorders are delivered in 25-35 days.
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Q What is the difference between customizing an existing model and developing a new mold?
A Customizing an existing model covers logo, color, surface finish and packaging without tooling changes, and follows the standard MOQ and lead time. Developing a new mold covers structural changes, new shapes or new materials, and requires engineering evaluation, tooling investment and a longer schedule.
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Q How do I request a sample, and how are sample cost and lead time calculated?
A Functional samples are delivered in 30 days after specification confirmation; engineering drawings and 3D renderings are provided within 24 hours.
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Q What is the MOQ per model, and how are colors arranged?
A Custom production starts at 300 units per model.
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Q Which models can be customized with our logo, color and packaging?
A Logo, color and packaging customization is available on our existing diving masks, full-face snorkel masks, snorkels and fins. Send us the model list and your artwork, and we will confirm which parts can carry your logo and which color options apply to each model.
